RETURN & REFUND

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

In order to initiate a return, it is imperative that the item remains in its original condition (unused and with its tags attached). Please send the product you wish to return to us via a courier service of your own choice, ensuring that the package is properly tracked and secure. The address to which the item should be shipped is as follows:

Rijndijk 242

2331AM Leiden

The Netherlands

Upon receiving and reviewing your return, we will inform you of the status of your refund. If it is approved, the funds will be credited back to your original payment method. Please be aware that it may take some time for the refund to be processed by your bank or credit card company. We will keep you updated on the progress of the refund.

If you have any questions regarding the return process, please do not hesitate to reach out to us at contact@artsy-collective.com. We are here to assist you.

DAMAGES AND ISSUES
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.